Refund & Return Policy

Overview

VentrQ Mail Manager is a digital email delivery service. Because campaign sends are fulfilled immediately upon payment, our refund policy is designed to be fair while reflecting the nature of the service provided.

1. Eligible Refunds

You are entitled to a full refund of the campaign fee in the following circumstances:

• Technical failure on our side: If we are unable to dispatch your campaign due to a verified fault in our platform or infrastructure, you will receive a full refund within 5–10 business days.
• Duplicate charge: If you were charged more than once for the same campaign due to a payment processing error, the duplicate charge will be refunded in full.
• Campaign not sent within 48 hours: If your campaign was paid for but not dispatched within 48 hours of payment (excluding campaigns scheduled for a future date), contact us and we will investigate and refund if appropriate.

2. Non-Refundable Situations

The following are not eligible for a refund:

• Successfully delivered campaigns: Once a campaign has been dispatched to recipients, the fee is non-refundable, regardless of open rates or engagement results.
• Bounced or undeliverable addresses: Email bounces due to invalid or inactive recipient email addresses are not grounds for a refund.
• Change of mind: If you decide not to proceed after payment has been processed, the fee is non-refundable once the campaign send has been initiated.
• Account suspension due to policy violations: Accounts suspended for violating our Terms & Conditions are not eligible for refunds.

3. How to Request a Refund

To request a refund, email us at gerhard@ventrq.com with the subject line "Refund Request" and include:

• Your registered email address.
• The campaign name and date of payment.
• A description of the issue.

We will acknowledge your request within 2 business days and aim to resolve it within 7 business days.

4. Refund Processing

Approved refunds are returned to the original payment method used at checkout. Processing times depend on your card issuer but typically take 5–10 business days to appear on your statement.

5. Contact Us

If you have questions about this policy, please contact us at gerhard@ventrq.com.